Warranty Terms & Conditions
Limited 1-Year Warranty
Beside-U Canada offers a one-year limited warranty covering manufacturer defects only, on all bags purchased through beside-u.ca (for bags purchased from a local shop, or other online retailer, please speak with them directly). Any damages resulting from misuse, abuse or from normal wear and tear, including those caused by airlines or other carriers are not covered under our policy. Defects may include:
- Broken Zipper or Hardware
- Stitching Issues
- Removable Strap Issues.
If your claim falls within the warranty period please email us @ info@isaofcanada.com or call (905) 824-4473.
⚠️ Please note that only products purchased in the past 30 days directly from beside-u.ca are eligible for monetary refund.
Limited 10-Year Luggage Warranty
This limited 10-year warranty applies exclusively to Beside-U Luggage purchased through beside-u.ca (for luggage purchased from a local shop, or other online retailer, please speak with them directly), and covers against manufacturing defects only.
Our limited 10-year luggage warranty does not cover any damages resulting from misuse, abuse or from normal wear and tear, including those caused by airlines or other carriers are not covered under our policy. If the airline damages your case, Beside-U Canada recommends that you file a claim directly with the airline.
How to Use This Warranty
If you believe your luggage has a manufacturing defect:
- 1. Provide your proof of purchase.
- 2. Contact our customer service team by emailing proof of purchase and a picture of the luggage to “info@isaofcanada.com”.
We will then repair or replace your luggage, at our option, with the same or a comparable model.
⚠️ Always check your luggage when you pick it up. File any damage claims immediately with the carrier, as they are responsible for transit damage.
Beside-U Canada reserves the right to evaluate and make the final judgment on all claims.